Effective September 15, 2010, Georgia local educational agency (LEA) providers will no longer be able to bill for specialized transportation under the CISS program
August 16, 2010
Dear CISS Providers,
Effective September 15, 2010, local educational agency (LEA) providers will no longer be able to bill for specialized transportation under the CISS program. If LEAs need assistance with transporting children to their Medicaid health-related service(s), the Non-Emergency Transportation Broker Services (NET) program may be able to assist. Attached is a copy of the NET Fact Sheet which contains the names of the NET brokers, their telephone numbers and the counties they serve. If you have any questions or need additional information, you may contact Barbara Lowe, Contract Monitor, at 404-656-4451 or blowe@dch.ga.gov.
Please direct any inquires about the CISS Policy and Procedures Manual to Terri T. Portis at (404) 657-9939 or via email tportis@dch.ga.gov.
Non-Emergency Transportation
People enrolled in the Medicaid program need to get to and from health care services, but many do not have any means of transportation. The Non-Emergency Transportation Program (NET) provides a way for Medicaid recipients to get that transportation so they can receive necessary medical services covered by Medicaid.
How do I get non-emergency transportation services?
If you are a Medicaid recipient and have no other way to get to medical care or services covered by Medicaid, you can contact a transportation broker to take you. In most cases, you must call three (3) days in advance to schedule transportation. Urgent care situations and a few other exceptions can be arranged more quickly. Each broker has a toll-free telephone number to schedule transportation services, and is available weekdays (Monday-Friday) from 7 a.m. to 6 p.m. All counties in Georgia are grouped into five regions for NET services. A NET Broker covers each region. If you need NET services, you must contact the NET Broker serving the county you live in to ask for non-emergency transportation. See the chart below to determine which broker serves your county, and call the broker's telephone number for that region.
What if I have problems with a NET broker?
The Division of Medical Assistance (DMA) monitors the quality of the services brokers provide, handling consumer complaints and requiring periodic reports from the brokers. The state Department of Audits also performs on-site evaluations of the services provided by each broker. If you have a question, comment or complaint about a broker, call the Member CIC, toll-free, at 866-211-0950
Region Broker Phone number Counties served
North Southeastrans Toll-free 1-866-388-9844
Local 678-510-4555 Banks, Barrow, Bartow, Catoosa, Chattooga, Cherokee, Clarke, Cobb, Dade, Dawson, Douglas, Elbert, Fannin, Floyd, Forsyth, Franklin, Gilmer, Gordon, Greene, Gwinnett, Habersham, Hall, Haralson, Hart, Jackson, Lumpkin, Madison, Morgan, Murray, Newton, Oglethorpe, Oconee, Paulding, Pickens, Polk, Rabun, Rockdale, Stephens, Towns, Union, Walker, Walton, White, Whitfield
Atlanta Southeastrans 404-209-4000 Fulton, DeKalb
Central Southeastrans Toll-free 1-866-991-6701
Local 404-305-3535 Baldwin, Bibb, Bleckley, Butts, Carroll, Clayton, Coweta, Crawford, Dodge, Fayette, Hancock, Heard, Henry, Houston, Jasper, Johnson, Jones, Lamar, Laurens, Meriwether, Monroe, Montgomery, Peach, Pike, Pulaski, Putnam, Spalding, Telfair, Treutlen, Troup, Twiggs, Upson, Washington, Wheeler, Wilcox, Wilkinson
East LogistiCare Toll-free 1-888-224-7988 Appling, Atkinson, Bacon, Brantley, Bryan, Burke, Bulloch, Camden, Candler, Charlton, Chatham, Clinch, Coffee, Columbia, Effingham, Emanuel, Evans, Glascock, Glynn, Jeff Davis, Jefferson, Jenkins, Liberty, Lincoln, Long, McDuffie, McIntosh, Pierce, Richmond, Screven, Taliaferro, Tattnall, Toombs, Ware, Warren, Wayne, Wilkes
Southwest Southwest Georgia Regional Development Center Toll-free 1-866-443-0761 Baker, Ben Hill, Berrien, Brooks, Calhoun, Chattahoochee, Clay, Colquitt, Cook, Crisp, Decatur, Dooly, Dougherty, Early, Echols, Grady, Harris, Irwin, Lanier, Lee, Lowndes, Macon, Marion, Miller, Mitchell, Muscogee, Quitman, Randolph, Schley, Seminole, Stewart, Sumter, Talbot, Taylor, Terrell, Thomas, Tift, Turner, Webster, Worth
Sincerely,
ACS Provider Services
ACS
P.O. Box 4000
McRae, GA 31055